Mobile Technologies

Mobile computing can improve the service you offer your customers. For example, when meeting with customers you could access your customer relationship management system - over the internet - allowing you to update customer details whilst away from the office. Alternatively, you can enable customers to pay for services or goods without having to go to the till. For example, by using a wireless payment terminal diners can pay for their meal without leaving their table. More powerful solutions can link you directly into the office network while working off site, for instance to access your database or accounting systems. For example, you could:

• set up a new customer's account
• check prices and stock availability
• place an order online

This leads to great flexibility in working - for example, enabling home working, or working while travelling. Increasingly, networking 'hot spots' are being provided in public areas that allow connection back to the office network or the internet. The growth of cloud computing has also impacted positively on the use of mobile devices, supporting more flexible working practices by providing services over the internet.

Smartphones have made it possible for executives to slip the office into their pockets. So, during intermission at a school play, an employee can give that proposal a final review and send it off. For many, such convenience comes with the challenge of making sure this virtual lifeline to the job doesn't turn into an electronic leash. Many are finding that mobile technology has the power not only to demolish barriers, but to create them as well. In this recession, employees fear losing their jobs and are more apt to slip into 24/7 answer mode in the absence of policies. A sampling of local companies shows that few policies address things like when to check for messages or when smartphones must be turned off. The size of hand-held devices and the fact that employees may be required to carry them at all times probably increases the chances of lost smartphones. Laptops containing valuable data -- like Social Security numbers -- have been lost. As technology becomes more mobile, it can chain employees to the office 24/7 and blur the boundaries between work and home life. Some people find smartphones help them get more work done, but others are beginning to resent losing control over the ability to keep their two worlds separate. Employers are finding they need policies to let workers know what's expected, but many businesses still offer no clue, causing anxiety and frustration for workers.
 

I think that there should be a bigger gap between work and home, they shouldn't interfere and the work regulations should be more strict with solely work phones. Do you agree? What do you think?